Disappointed
I ordered a 3x5 washable rug from Rugs USA to help me determine whether the colors would work in my space. Instead of ordering a large rug which is what I needed (9x12) for my dining room, I ordered a small one because it’s easier to return or use elsewhere in my home. When the 3x5 rug arrived, it was folded up and in a box. When I unfolded it, there were creases due to it being folded up. I did, however, love the color and pattern. I threw the rug in the washer and let it air dry. There were still creases. I ironed it and there were still creases. I reached out to Rugs USA and explained the situation. I had no intention of returning the small rug as I knew I could use it somewhere in my home. I asked customer service whether a 9x12 area would be shipped folded or rolled up. I was assured that the 9x12 would be shipped rolled up. It was not. It also arrived in a box folded up. I have spent weeks trying to get the creases out of this large rug. I have placed soaking wet towels on the creases repeatedly. I have put boards with weights on them for days. I have ironed them. The creases are still very visible. I am disappointed that the creases have not gone away after 3 weeks of working on it. I am even more disappointed in the customer service rep who was dishonest about the shipping method. I find it unacceptable and wanted other customers to be aware before making a purchase. I would have included a photo of the creased rug, but there is nowhere for me to attach photos.