Titlefast payment reminders, one month of silence from tech support
Title: Excellent payment reminders, disappointing technical support I've been waiting for a meaningful update from MooGold's technical team since September 18. I was told the issue had been escalated, but despite following up, I still haven't received a proper update or resolution. Meanwhile, on October 16 and October 18, I received payment reminders from the team. It's disappointing to see such consistency when it comes to collecting payments, while an unresolved technical issue has been left without a clear update for a month. I understand that different departments handle different responsibilities, but customers should be able to expect the same level of communication and accountability across the company. I'd appreciate a concrete update on my issue and a clear explanation of the next steps. Customer support should be about resolving problems, not just following up on payments.