MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up.
However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
They advertised bonuses they don’t actually give. Tried to buy a top up bonus but did not receive it. When I tried to resolve this, an agent named Alvin told me the top up was linked to the games account and not moogold itself and he told me to talk to the game company and then literally ran away and closed the live chat when I asked for proof of the terms. Terrible customer service and false advertisement. Also Alvin was very unprofessional and it was clear he didn’t care at all.
Do not trust them; they are selling products that are not in stock, and then regarding the refund, they claimed there was an issue with the payment method; I have been waiting for a $108 Spotify gift card for about three months, and I still have not received the refund.
Titlefast payment reminders, one month of silence from tech support
Title: Excellent payment reminders, disappointing technical support
I've been waiting for a meaningful update from MooGold's technical team since September 18. I was told the issue had been escalated, but despite following up, I still haven't received a proper update or resolution.
Meanwhile, on October 16 and October 18, I received payment reminders from the team. It's disappointing to see such consistency when it comes to collecting payments, while an unresolved technical issue has been left without a clear update for a month.
I understand that different departments handle different responsibilities, but customers should be able to expect the same level of communication and accountability across the company.
I'd appreciate a concrete update on my issue and a clear explanation of the next steps. Customer support should be about resolving problems, not just following up on payments.
bought mobile legends diamonds for me and my girlfriend, she received hers and I didn't and the order said incorrect details but I checked again and again and the details all matched. went to contact customer service on MULTIPLE places and no response??? the f is this
this is scammer website my order didint get delivered and i ask for refund they told me 7-15days for refund and 1month pass didint even get my refund back scammer website be carefull
Moogold has amazing service and I’ve been using it for many years now. Not to mention their customer support! Liz didn’t an amazing job.. she solved my problem so quickly it left me super satisfied and happy with the results. It’s my go to website whenever I wanna buy top ups for my games!! :)
Cannot deliver the goods I ordered and instead of refunding the funds to the payment method I used they refunded to MooGold wallet instead and says that there's no way to refund the said funds.
I paid ₱327.00 to MooGold Enterprise for Mobile Legends diamonds (Order #47009370) on Sept 25 at around 5:22 PM. My GCash balance has already been deducted, but the status on their website is still 'Pending payment' and I have not received the diamonds. I have been waiting for almost five hours, and their customer service has not responded to my chat or email. I am requesting a refund to get my money back.
I had a really good experience with Liz from the customer support team. She was polite, patient, and very helpful throughout the process. She understood my issue quickly and guided me clearly until it was resolved. Really appreciate her professionalism and friendly attitude. Great customer support experience!
Most Of seller doesn’t Have stock
After pay they refund in moogold wallet refusing to refund in the payment platform from we pay just stucked my money 🙏
I asked there customer service first before pay they told they can refund after asking refund they refuse to refund in my binance acc
i did buy my items and it never got delivered thats feel so scam and there is no excuse for this delay dont buy from it worst site ever its been 2 days ago
Well, I made many transactions for valorant and I recieved it all. Trustable. And the customer service is good as well. These guys 'Erin' and 'Crimson' they provide good service. Goated 🐐
I really love their website it offers cool and affordable prices for all games with more in game items ranges, they also get sent directly to your in game account instantly and I once had a problem with verifying my number so that I could make a purchase so I tried their support team and instantly they connected me to an agent named Yiing and he asked for a screenshot of the problem page and instantly it was fixed I can now make payments successfully, thank you support team and thank you so much Yiing.
Their service is excellent; even if a technical fault arises, they help resolve it quickly via chat. Today, a person named Liz very quickly resolved a minor issue I was facing.
This is not the first time I have dealt with bad services from MooGold, but since they are cheaper, I kept giving them chances. Previously I made an order and chase for it after hours, but only then I was told the service was down. I ask for a refund, and they told me that I could only refund to MooGold wallet instead of what is written in their Refund Policy, which is refund to the payment method. This is purposely misleading and somewhat scam to me. Then I give them another chance by ordering around 5.30pm, but it is 2.30am now and the order is still not fulfilled. I hate that they are not transparent, when the service is down, they still take in orders. This is messed up and shouldn't be tolerated
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