Misrepresented themselves
On December 29, 2024 I was contacted by Michael saying that our SSL Certificate was expired and needed immediate attention. I was given the impression that this call was from my service provider, Godaddy. About half way through I paused and specifically asked, "Are you Godaddy?" and Michael answered that his company did the SSL certificates for Godaddy. When I then contacted Godaddy I was informed that SSLguru is not associated with them in any way and my SSL certificate wasn't even expired! The certificate only needed to be inputted again! I called SSLguru to file for a refund but I have not heard anything back. I talked to Michael again and he said he never misrepresented himself but when I told him I specifically asked "are you Godaddy" he said I never asked that. Of course I did. When I searched online I found numerous complaints about SSL Guru stating the same tactics, some of them going back four years. And objective reader would come to the conclusion that this tactic was intentional. It was not a misunderstanding because the answer to my question should have been a firm "no, we are not associated with Godaddy."