Unreliable platform / customer service
Terrible experience as it’s my first (and most likely my last) time using DriveLah. I made my booking on the 9 Jan and it was confirmed for the dates that I wanted on the 29-30 Jan. Fast forward to the day of collection, I turned up at the location which is the owner’s unit and the owner greeted me with surprise as he said his listing showed that he is still pending confirmation hence he was not expecting me. He also explained that he did not receive any of the messages that I have sent him, The owner then proceeded to explain that he will not be able to release the car to me as he had made other plans. We both called customer service, which by the way are based in the Philippines, and seeked a resolution to this situation. The CS, Melvin spoke with the owner and simply said they will do a refund due to an issue with the app, and there is nothing else he can do to compensate me for this. This has caused me great inconvenience as all my plans for this Chinese New Year had to be rescheduled with my parents who have difficulties walking. I am quite appalled at the how this business deals with their customers and the apparent disregard of the customer’s needs. Update (11 Feb): Refund has not been received despite CS indicating it will take 7 days to process. It has been 13 days.