Avoid! if i could leave 0 stars i would
I purchased an eSIM to use in Turkey, but unfortunately, it didn’t work. Despite trying all the troubleshooting steps, I couldn’t get it to function. I contacted customer service to report the issue, but they kept asking for proof that the eSIM wasn’t working, including my location. They were dismissive, ignored the core issue—that I had paid for a service that didn’t work—and their responses came across as rude. I informed them that I had to purchase another SIM from a different provider, which worked without any problems. They assured me that I would receive a refund, but it's now been four weeks and I still haven’t received anything.