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Lilien Kucsera

匈牙利

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lacemade.com

Beautiful dress, but shipping problems

I've ordered a dress with more expensive shipping, which said would mean that it would arrive to me in 5-7 business days after it was shipped. In reality, it took 10 business days. A friend of mine, also ordered the exact same dress at the exact same time as me, to the same country. They only paid for the normal shipping (which cost half as much as the shipping I paid for) and theirs arrived much earlier, earlier than mine. I contacted customer service, sent them to messages to explain my disappointment, they continued to just say that customs are out of their control. While I understand that is true, they should account for that in the shipping time. Since the website promises 5-7 days shipping. The dress was beautiful and very well made, but for your wallets sake, I'd recommend only paying for normal shipping, and if you need it for a specific time, order it many weeks in advance.

2025-06-14