I’d give more stars if I could
I had been looking for a Madagascar Big-Headed Turtle for a really long time and remembered seeing an email from Backwater Reptiles from last year about them having a few babies. I took a chance and emailed them asking if any were still available for $250 (the price they were advertised at last year). Within 10 minutes I received a response that they still had some, that they were the same turtles so they definitely had some wear and tear (normal cosmetic baby turtle stuff- nipped toes and tails) and because of that they were $200 instead. I JUMPED on the opportunity and was walked through how to go about a manual order via email and then pay securely on the website since the turtles were an email exclusive deal. I paid $254 after tax and shipping (the normal rate for FEDEX priority overnight) and almost immediately got an email confirming everything was put together and in order on their end. I ordered on a Sunday night, got my tracking Monday evening as planned, and today my turtle showed up healthy, looking amazing, and on time. I panicked a little because of how hot it was in my part of Florida today- and then I found the cold packs. Sweet, sweet cold packs. When I opened the box it was packed wonderfully with THOSE AMAZING COLD PACKS, foam walls, and filled with crumpled paper, and the turtle was secured in a breathable bag- the gold standard. I’d give more stars than 5 if I could for the transparency, the price, the response time, the professionalism, and the overall satisfaction I felt opening that box today.