The individual on text was helpful and…
The individual on text was helpful and fixed the issue that should not have happened in the first place. Nearly every phone interaction I have with the CSR’s are problematic. Their English is lacking proficiency, which causes a lot of misunderstandings in both sides! I was told the issue was resolved only to find it was not. This was the third time something like this occured. We need to be able to escalate issues to someone in the US when needed.