Unresponsive and Unprofessional. Seek Visa and Passport help elsewhere.
Kept my passport over 3 months past the promised processing time, resulting in my need to cancel my passport with the US State Dept, pay for a new one, travel to another city to have an emergency visa processed, and receive everything back just 1 day prior to my Asia departure. Company is non-communicative, no response to calls or emails. Waste of money and time. Reported the company to the BBB who also found them unresponsive and have now put them on a watch list.