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Michael Strane

美国

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Scheels

Shady and poor customer service

A couple of weeks ago I ordered a baseball bat from Scheel's that was listed as in stock for $79.99. A couple of days later I get a cancellation notice telling me the bat is not in stock. I get back online and the website said the bat was in stock so I ordered again. Two days later, same thing, I get a cancellation notice. I emailed customer service and got a lame response saying they can't attest to what stock is on the floor, as if they are physically pulling stock from the floor for online orders. Now, a couple of weeks after my order was canceled, I get back online and what do I see? The bat is back in stock, however the price has increased to $199.99. I emailed Scheel's customer service 2 days ago complaining and I never received a response. I would have been happy to wait a couple of weeks to get the bat at the lower price, instead of them canceling my order and jacking the price up by $120. They should have honored the price.

2025-02-07