My five stars only goes to the agent
My five stars only goes to the agent, Claire. She was kind, caring and professional. I was very disappointed because the seat that I paid for was suddenly unavailable two hours later. It was then left up to the customer to upgrade at a much higher price. The company should have compensate by offering another seat at the same price. That is considered good customer service. I was not the one at fault here. Claire’s customer service was awesome. She was patient and helpful and understanding of my disappointment. She’s to be commended. However, in future I will not be using this company for my travels. Their bait and switch tactics was unprofessional and unbecoming.