Delivery and installation
I was supposed to have my installation for digital lock today between 11-3. Almost to 2 I called customer service said would put up to delivery team to contact me. Then it was 3 plus again I called they said no response from previous request. Again said they will check and ask to contact me. Again about 4 plus I was told the same thing. Next I told to give me a call back after the response. The customer service called about 6 plus saying the same reason. Again almost to 8pm, I called saying I want to speak to the person in charge of delivery team. I was told they need to put request for that too. It's very frustrating that I had to spend the morning till night now 8 plus waiting. Im not told about any updates. I ordered the lock in late December but was told no stock need to wait. Then Jan end gave a date but I'm not able to make it. Then I told I need a Saturday slot bcos I don't work on Saturday. The date and time was given by them. I feel the delivery team didn't make any calls to update. It was a waste of my time at home waiting till now. It's a very bad experience being a first time customer. Please kindly respond to customer rather than make them keep calling customer service and giving the same reason and no updates.