Disappointment
Overall, I am disappointed with my experience. I work in the customer service industry, so I have certain expectations. When a customer is making a significant investment, they should be treated as if they are your only priority. Unfortunately, I felt like just another "small" customer. The focus seemed entirely just the purchase, and it felt like they forgot about making sure the house was ready. Now, I find myself having to reach out to them to complete tasks that should have been finished before the purchase date. My life is quite busy, and I don’t have the time to chase after people to fulfill their responsibilities.