to difficult to use reward points
Title: Frustrating experience with reward points and customer support I am extremely disappointed with my recent experience trying to redeem 984 reward points. No matter what I tried, the website would not allow me to apply my points to an order. When I attempted to call customer service for assistance, I was left waiting on hold for over 20 minutes despite being told the wait would be 5 minutes, and I was unable to reach a live person after two attempts. When I eventually placed an order without the points, I attempted to cancel it through the chat feature. The first agent ended the chat as soon as I requested a cancellation. During my second attempt, the agent claimed the order had been canceled, yet I subsequently received an order confirmation. Due to these technical issues and the complete lack of effective customer support, I will not be ordering from Omaha Steaks again.