Unresponsive Customer Service Team
I encountered an issue with the car's rear trunk before starting my trip. Despite multiple attempts, it would'nt open. I reported it to the Host, who advised me to call the DriveLah hotline for assistance. I tried several times, but the lines were always busy. I also reached out through both their live chat support in the DriveLah app and Whatsapp, but received no response, even waiting for a long time. With no other option, I proceeded with my planned family trip to JB, resorting to placing our belongings through the rear seat. Upon returning via Woodlands Checkpoint, my family had to get out of the car so security officers could inspect the trunk, as it still wouldn't open. A big shout-out to the DriveLah customer service Team for all the unnecessary inconvenience caused.