My annual plan was supposed to renew on…
My annual plan was supposed to renew on August 8, but the company canceled it without any explanation or prior notice. I have been waiting for almost two months for a resolution. Support does not respond, and when I thought the issue was finally going to be resolved, they used the same allegation that had already been reviewed and resolved seven months ago. I also opened a second ticket requesting a review of my account because the royalties being paid appear extremely low compared with my number of views. It has now been more than a week, and I have not received a single response. Meanwhile, my money remains blocked, I cannot withdraw my own earnings, and I cannot use those funds to pay for my plan. This demonstrates a complete lack of professionalism. Instead of supporting and respecting its customers, this company appears to ignore them and treat their serious concerns like a joke. Unfortunately, I am now gathering all the evidence, including screenshots, support tickets, payment records, and account information. If this matter is not resolved immediately, I intend to pursue legal action seeking compensation for the losses and damages caused, as well as file formal complaints with the appropriate consumer protection authorities in the United States.