The parts were ordered at an acceptable…
The parts were ordered at an acceptable time and were not shipped out same day, even though I paid for next day air. Then the part didn't show up for two days. The only help provided was the person who took my phone call and was willing to knock a few dollars of the freight charge for us. Regardless, the part was for work we had done for a customer that was in dire need of that seal kit, and he was losing money while we had his machine tore apart with no parts. After waiting two days we then proceeded to get the wrong seal kit(s). This in turn had potentially really hurt a local business and we now will be more diligent if we order from you again and to follow up until we get results. I can only say that the order takers are okay, the filling and shipping side could use some work.