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Ebony

美国

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StorageMart

Literally had thee worst experience…

Literally had thee worst experience dealing with this location. I went in about 2 weeks ago to retrieve all my stuff, personal memorabilia business supplies, clothing, bedding, mattresses.. and everything was completely ruined.. The whole storage unit was infested with mice. They had eaten through everything and pooped everywhere.I walked in the office and around other units and noticed an extreme amount of mouse traps. Literally Everywhere. And how convenient is it for them to not provide coverage when dealing with infestations.. That’s purposely not listed in the coverage I pay for,, But that’s the main issue at this location,, Mice Reaching out the main office was totally pointless & I was treated horribly, They also told me to take pictures & not bother any of the infested item until I spoke to someone from the claims department,this was just 2 weeks ago, I gave my 30 day notice two weeks before that but today I received a $400 bill in the mail So not only do I have to deal with a major loss And some items can’t be replaced But They still want money for absolutely nothing & that insurance I pay for monthly covers absolutely nothing Horrible Service

2025-02-14