Issue Unresolved
I have spoken to multiple agents regarding the issue of my order. I paid $154.8 originally for the item. Unfortunately, it was too large so I had to return it to get a more appropriate size. Therefore, I was refunded 6.99 for shipping. Also, I had to pay UPS to print out the label. On the website it says that choosing the method for gift card is free, yet I was still charged by UPS to get a label to ship it out. So, I contacted an agent at nflshop and they said they would compensate me with $10.95. Yet, when I got my gift card, it was for a sum of 136.86. They had taken my compensation out of my original refund. That is not how compensations work. I should be getting my original refund plus $10 95. should I should have gotten my full refund of $154.8 through gift card, plus the additional $10.95 through PayPal. Instead, they deducted my compensation (which is supposed to be in addition to) out if my giftcard balance. I spoke to a customer representative today regarding this issue. They told me that agents are not able to offer compensation in addition to the original refund. Therefore, I have been told the wrong words by previous agents. I am upset and would like to speak to manager or someone who can resolve this issue. Compensation and refunds should be separate matters. Taking compensation out of refunds defeats the purpose of compensation. Edit: Thank you for replying to my review. However, as I mentioned the $10.95 was taken from my refund that I was supposed to get for returning the jersey. It was NOT given on top of the original $154.8 that I was supposed to receive, hence why I am complaining as the previous agents were not able to see that I was supposed to receive $10.95 (per representative of nflshop) in addition to the $154.8. Therefore, my complaints have NOT been resolved and I would still like to speak to a manager. Also, UPS charged me for printing out the label. Edit #2: Hello again, I will look forward the email. Again, to clarify I did receive all of the original refund. But i was told that I would receive compensation of $10.95 in addition to the original refund. Therefore, i should be receiving $154.80 + $10.95. Again, refunds and compensations are not the same thing and should not be included as so.