NO GRACE FOR LONG-TIME CUSTOMER DURING SAD TIME
VERY DISAPPOINTED; UNABLE TO RECOMMEND GOING FORWARD because I felt that Parentgiving company showed no drop of caring amidst sudden passing of my parent. Prior to this most disappointing realization, I have purchased thousands of dollars worth of diapers for my Mom over more than six years, and never returned a single thing during those years. Parentgiving seemed to disregard our years of customer loyalty when it effectively prevented me from returning a mere $90 order that auto shipped contrary to my intention. With so much going on after Mom passed, I failed to cancel before my auto ship order kicked in. On the same day the order was automatically initiated, I sent a message to Customer Care to request help in canceling the order. Although the shipping company, OnTrac, allowed me to select the option to “cancel the order” online, Parentgiving claimed that they could not cancel the order. They would allow me to return the unopened package after it arrived at my home, but I would be responsible for the return shipping cost, which turns out more expensive than the cost of the order! When I inquired about the cost of a return shipping label from the company, I was told it was not an option. Although I appealed for more help, Customer Care simply gave me a deaf ear. Therefore, I need to simply eat the cost of this final auto shipped product, which seems very wrong to me. Customer Care should be able to make accommodations for special circumstances such as mine described above, especially since this company sells products for the elderly, and death is bound to be experienced by the customers.