Ordered Smart Lock on 13 Jan 25 and…
Ordered Smart Lock on 13 Jan 25 and installation scheduled on 18 Feb 25. Contacted Customer Service on 17 Feb 25 to confirm and was told all is good. On 18 Feb 25, 2 hrs after scheduled appointment, no show and no message. Contacted Customer Service to check and they said all is good and ensuring me the installation team will turn up. Less than 30mins, same Customer Service called me back and apologise, saying have to reschedule to 27 February 25. Total disappointment on their job scheduling.