I placed 2 orders back to back in…
I placed 2 orders back to back in December 2024as my first order had frames on back order. I only got the frames no prescriptions. I received my frames in the allotted time, however they did all look as good as I had hoped. I immediately went to my account to request a refund on all but 3 frames and there was no button. I then emailed ad received a response from Phyllis the communication was going well so I thought until she just stopped responding. I resent an email to service email provided on the site and received no response. I have tried a 3rd time. I don't know that I am upset about the money itself so much as I really had planned on being a return customer. I personally would think customer service would be the most important thing in this instance. I guess I just wanted things to go better you all have some lovely glasses. However your customer service needs to improve or you wont last very long unfortunately. Note I did get scripts put in the ones I liked and they are marvelous.