Not a good start
Well, not off to a good start with KrispCall. 2 stars so far. Not a 1 star yet because I think it's only fair to see how it all plays out. But so far, this is super disappointing based on all these good reviews I've seen. The major issue I experienced is below but probably the most alarming one is this: the dial tone is not a US based dial tone. My customers are calling, connecting for one second, then hanging up and calling again. The dial tone sounds like a busy tone to them. That's probably the biggest issue for why I'm switching over. Beyond the below: I ported over a number to them from Google Voice. The port was supposed to be done within 1.5 hours. It was supposed to start at 8:30am PST and be done at 10am PST. I check in around 12pm PST. Still not done. 4pm PST and it's not done. When you call my line some robot answers and says "Thanks for the call. Configure your number's voice URL to change this message. Let us know if we can help you in any way during your development." And then promptly hangs up. This is what my customers are hearing when they call me. When you text the number it goes nowhere. Most of my customers text. They've been texting me for 7+ hours and not a single one of those texts will ever be seen. Who knows how much business I've lost at this point. It's at this point I get on the website to get some support. The support rep is super unhelpful, completely ignores everything I say, stops responding, didn't address any of my concerns, and said the most generic stuff. Basic "I'm sorry for the inconvenience, we will provide you an update soon." Apparently they ported the number with their porting team not available to handle the set up. Probably the most unprofessional thing I've seen in a long time. And if this is how they handle your porting, imagine how they will handle the rest of their interactions with you. Feb 22 Update: Gone from bad to worse. I updated my review to a 1 star. I just can't justify giving it anything more. A few things I found out: 1) There is no group texting. In a blog post they say they are the best app for group texting (I can't link the blog post because truistpilot won't let me). Yet, they don't actually provide group texting. 2) Pipedrive integration is bad. KrispCall assigned contacts to the Netherlands where the country code is +31 because I didn’t have +1 (US Code) in the number in PD. I ask support and they tell me they can't do anything. I had to go one by one in PD in my contacts and change them to a +1. I tried to delete my contacts to bulk upload and use excel to quickly append +1 to everything. When I deleted all contacts in KrispCall they deleted all contacts in PD. Gone. Luckily I could revert that in PD. But what if I couldn't? 3) I'd say half of my contacts can't be texted. It says "number invalid" or whatever. I have to go into PD and put it in just the right format +1 111 111 1111. Then, sometimes it works. And sometimes it doesn't. If it does work it doesn't assign it to the correct contact. So, I have to go back into PD and type in +11111111111 for it to sync. 4) App is clunky and bad. 5) And the worst is, my clients aren't getting my texts. I've had mass from our customers because of this. Honestly, I was really looking forward to KrispCall because of the integration. Also, other VOIP services have awful reviews. KrispCall had great reviews. But I have no idea how at this point. This is an absolute mess of a product. I'll update as we go along potentially. But man, awful, awful start. Update 2/24/25: It's too much, I've had enough. I can't get texts because of 10DLC, which they didn't notify me of. They said they sent me an email where that happened to be mentioned. Except they send me a ton of emails. And in my dashboard, it's not mentioned at all. I had to reach out to them that my texts weren't going through. They then told me about 10DLC. But didn't tell me how to register for 10DLC. They simply just told me that was the issue without a way to fix it. They then said ther called me. I checked and they called me at 8:50pm on a Sunday night. That was their "well, we tried" effort. A phone call at 8:50pm on Sunday. I'm out. March 19th update: For those of you looking for a good service, use OpenPhone. Very happy with them so far.