Instacart delayed my order for two days…still not delivered
Instacart delayed my order for two days in a row, showed zero accountability, and offered no meaningful solution other than cancellation. Customer support was equally unacceptable: agents failed to address the issue properly and ended chats instead of resolving it. I relied on this service for groceries, yet Instacart treated repeated delivery failures as though they were my responsibility. There needs to be some accountability on Instacart’s end to reimburse customers for this kind of delayed, unprofessional service—not simply cancel the order and leave customers without a meaningful remedy. Instacart itself lists late orders as reportable issues that may qualify for a refund or credit, which makes this experience even more frustrating.