Ordered 5 Feb, it’s now 26 Feb still waiting…
Placed my order 5 Feb, and have sent several emails inquiring about my order that’s still on “Preparing shipment” status, and finally received a reply back today, 26 Feb. The response states that they will be shipping soon, but unsure of the exact shipping and delivery dates. I was given 3 options to choose from. Option #1, wait till all my items are available for shipping. Option #2, split the order and ship available items now and the rest later, once it’s available. Option #3, Cancel my order and refund my money. However, they said if I choose Option 1 & 2, the 60-day money back guarantee applies based on original purchase date, and that is 5 Feb. By the time I received any of my items, whenever that is, the 60-day money back guarantee will already be expired. They continue to advertise and claim 3-5 business days estimated delivery of the items, which is a lie, knowing that items are not available, and yet they charge your card, as soon as you place your order. Frustrated is an understatement. I wouldn’t recommend ordering from this company, unless you’re willing to wait for a long time.