Don’t buy any products from Sole Fitness
Don’t buy any products from this company!!!! They are all lemons. I purchased an E95S in December of 2023. It was junk from the get go. It never worked properly. Their customer service kept telling me to try multiple schemes to fix none of which worked. The techs they sent out only made the problems worse. Ultimately the machine had to be sent back for replacement in March of 2024 (the company fought that solution —it took lots of calls to convince them to do this).The new machine worked for a while. But we kept encountering more problems( major software issues caused machine to shut down during work out session; the system would often just lock up requiring a power shut down and reboot). They finally agreed to send me a new console which I received today(2/28/2025). No tech service is available from Sole to replace it. They expect the customer to do this on their own. It’s not a simple procedure. I complained to the Service Manager (Shane) that Sole should provide a tech to install it properly. He absolutely refused to consider that option…he told me to go to you tube for instructions. Not confident the system will work any better after replacement. These products are cheaply manufactured destined to break down. Their service department is useless. The product does not work as advertised. STAY AWAY FROM SOLE FITNESS!!!