Poor curbside pickup system
I had a curbside pickup today and had an overall bad experience, other than the food which was good as expected. The instructions for curbside pickup read as follows. “When you arrive, please wait in our parking lot. We will text you when your order is ready & will bring it out to you.” There was no clearly marked spot to park when arriving so i chose to simply stop at the curb outside of the restaurant, out of the roadway of course. I then waited nearly 15 minutes past my pickup time before going inside to retrieve my order. I was told that I’m “supposed to call because we don’t have any cameras outside to see who’s there.” I don’t blame this employee but i am very frustrated with whoever trained them. As someone with severe anxiety, this was a very exhausting experience for me. If you’re looking to order food from The Cheesecake Factory, do not go to the Thousand Oaks, CA location. Or at least don’t use their poor curbside pickup system.