Not worth your time become kumoten dropship
Anyone who wanna become kumoten dropship, think again before you do it. Me right now having very bad experienced and difficulty with this company. My early dropship in this company, the customer service used to be fast when replied to my problems and the integrated to other platform ok. However, their refund when customer returns or cancel order take more than 1 month for me to received the refund. Although I already reach their customer service but still need to wait very long time. Me also facing this problem, When I got an order example from shopee, sometime kumoten delay or not arranged shipment and end up cancel my customer order. The worst part I been experienced is their customer service clearly make mistake and do not want to take responsibility duo to the wrong direction he or she giving. In the end, seller need to bear the loss. In 2025 now, their customer service seem to become very bad. When I having difficulty, their customer service now respond very slow. There were time where I need to wait more than 3 days or more in order for kumoten's customer service to respond. This result my orders got cancelled. Although, he respond and help me to solved my problem regarding to my tiktok order not detect in kumoten system, this problem keep happening. I do not no why kumoten's tech cannot even solve this problem. I have many tiktok order and end up cancelled by tiktok because kumoten's not arranged my order because of this problem. Customer service kumoten told me to order manually and he also give free shipping. I follow what he instructed, order manual, provide awb and etc, but because he not available often in customer chat to pass to the staff that responsible to drop off my parcel, end up I facing this major problems. I even told him that I gonna order manually when tiktok order come in but he do not pass my next awb order to the responsible staff. This results 9 of my tiktok order supposed to be drop off at jnt hub but end up shipped using dhl. I did asked tiktok's customer service for help but they cannot help me because the parcel need to be drop off. I had no other choice but to request my customer, to cancel order and order manually through transfer to my bank account. After all of this bad experienced, what I can say, become kumoten dropship not worth. The profit I got not much and kumoten's service very bad.