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Natalie Kilgore

美国

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Yohers

POOR QUALITY ITEMS & REFUSAL TO HONOR REFUNDS

DO NOT PURCHASE FROM THIS COMPANY (read on): I recently ordered what was supposed to be a cotton, body hugging turtleneck that appeared sleek and sophisticated in listing photos on the Yohers website. Boy was I surprised when it finally arrived!! What I received was a cheap, barely stitched together poor-quality, polyester type material that was itchy to the touch and, instead of black, a light grey. Furthermore the item measurements were off by several inches, even though the size tag read correctly. I tried to take the high road and, instead of insulting the product, request a return / refund based on the size discrepancy which should be MORE than enough to warrant a return/ refund. Yohers claims on its site to offer exchanges / returns; however, after nearly a week of back and forth emails with a customer service rep named "Rogers" wasting my time (everything from asking me to send multiple photos of the garment - which would have been fine if it had sufficed - to going back and forth with different "solution" options which always equaled my paying more for another item that I didn't want, while still NOT receiving a refund for the misrepresented item), it finally became clear that this rep had no intentions of honoring the refund/ return request. On top of the horrible quality of their clothing - Yohers is a complete scam and fraud. DO NOT BUY FROM THIS COMPANY... I can't warn others reading this review fervently enough.

2025-03-05有帮助 4