Good Products… If You Ever Receive Them
Only one star because the products are okayish, the website and customer service is ASS. It’s not like the customer service rep was rude or anything, they just have no idea what’s going on and couldn’t give me any answers. Less than half of my shipment arrived, and even then that was late. Order Number 365090 for reference. I ordered on March 2nd 2025, 6 items: a multipack of palm wraps (regular), a multipack of palm wraps (flavoured), a bubbler pipe, random clipper lighter, and 2 bongs. I wanted to treat myself for my upcoming birthday (now passed) so when the shipping said it’ll be there days before my birthday (for free since my total was 75$+). This year I happened to be going out of town for my birthday but thought nothing of the delivery dates, as it promised to be here BEFORE I left town for my birthday. The wraps were shipped separately from everything else which didn’t bother me. I understand not everything is held at DankStop’s warehouse. However while the wraps took forever to be actually shipped (label printed but not dropped off at USPS), the other package containing the goodies didn’t even have a label printed. The wraps were delivered on the 10th of March, and even though the shipping was technically late they arrived somewhat safely. Some of the wraps had holes in them, and it appeared the moisture packs didn’t do much, maybe I just had the worst luck because all the flavoured ones would crack easily when trying to pop the flavour ball. If you smoke anything, you know holes in the wraps or papers prevent you from getting anything and is essentially burning and wasting whatever you’re smoking. So more than half the wraps were a waste of money essentially. I could’ve spent the same price going down to my local smoke shop and getting better quality King Palm wraps there. As of writing this I still have yet to receive my other part of the package. The one with all the expensive stuff in it, funny enough. The entirety of my birthday trip, the package label was simply created and nothing was shipped. 5 whole BUSINESS DAYS. The SHIPPING alone was supposed to take 3-5 business days. I understand processing times however the processing times aren’t the problem, the issue lies in the package just sitting waiting to be shipped. I received no updates for an entire week, the label was created on March 5th, and I hadn’t had an update for 5 days, then again it went dark and no updates. Only AFTER emailing DankStop and asking wtf is going on did I get an update on the 19th. Today is the 20th of March, for the record I ordered this on March 2nd. 18 whole days and I just now got an update for the more expensive packaging. I’ve ordered from DankStop only one other time and it took an extra week, not an entire month. My fault for trusting them again. I will NOT be ordering from them again. I’d suggest your local smoke shop/head shop or look on Reddit for other online suggestions. As soon as I get my package from them (if I ever do at this point) I’m unsubscribing from their membership and deleting my account with them. I do not recommend buying from them whatsoever. Good products do nothing when your shipping takes almost an entire month and your customer service team has no knowledge of anything. People shouldn’t have to post reviews to get answers. But I’m hoping maybe I’ll get an update as other people leaving reviews said they customer service team only responded when they posted a shitty review. Stay safe and have fun smoking (not DankStop).