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Sebastien Gosselin

加拿大

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Bru Mate

Terrible experience

Terrible experience. I bought a tumbler and within a few months the lid system broke. Two very cheap lines of plastic holding the lid in closed position broke easily. I then bought the same size lid on their website. I received it and the type of lid was different and not fitting my tumbler. I asked the company and they said sorry we don’t have that type of lid anymore. That was not mentioned anywhere when I bought the lid. So I now have a tumbler without a lid and a lid without a tumbler. And they only offered me 10$ credit for the trouble. I was expecting far more quality and service for the price. I will avoid their product in the future.

2025-03-11