I booked a hotel through Navan for four…
I booked a hotel through Navan for four people—two adults and two children at an initial price of €1,026. However, when we arrived, the hotel informed me that Navan had made the reservation for only one adult. The hotel therefore refused to provide us with the room unless I paid approximately €1,600. I contacted Navan immediately, and they claimed they had tried to contact the hotel to arrange coverage of the additional costs. However, nothing was resolved, and I was forced to pay the extra amount myself. Check in was at 15:00 but we only managed to check in to our Room after 18:30 after I paid 1600 EUR. To make matters worse, when we finally entered the room, it was suitable for only two people, despite the fact that I had clearly booked and paid for four. I provided Navan with evidence confirming that my original booking was for two adults and two children. Since 17 August, I have repeatedly contacted Navan, but nobody has properly followed up with me or taken responsibility for resolving the issue. They have never contacted me about refunding the additional money I was forced to pay or even mentioned the possibility of a refund. Every time I contact them, I am passed to another representative and have to explain the entire situation again. Navan’s mistake caused unnecessary stress throughout our holiday and left me significantly out of pocket. Their lack of communication, accountability, and customer support has been completely unacceptable.