customer service can do better
Dear, Today, I made a transfer via Panda Remit for the first time. I intended to transfer €200, but €200 was deducted twice from my account (a total of €400) for the same transaction. Transaction No :1349081306943721472 (What I received is also only €200.) I contacted them via WhatsApp and email, but the only response I received was “I’ll check” five hours ago. Since then, I haven’t heard anything back. I hope I can get help ASAP. UPDATE: Money refund has been processed. App is great and money transfer is fast. Points for improvement: Costumer service.