Positive Customer Service
To start, the intial contacts,two times, with customer service were dismal, in technical, and completing what was a request for parts. Though waiting for some weeks for a response that never happened. Today this changed as the service performed was impecable recieved from agent Alfredo Pichardo, explicit, concise, friendly, patient, informative in presentation...in other words an asset to Canon. Had this postive response not happened I'd sold off this product as a loss.