Seriously such poor customer service
This if for the wheatsheaf in Grimsby …… Went here for For a colleagues leaving do they wanted to do a pub quiz so called the pub and they confirmed it is on Thursday… 2 colleagues travelled from Scunthorpe for this , we arrive, sit down at 6.45 and order food, only for a very abrupt lady to say the kitchen is closed. So I accompany her to the till for a refund only for her to say to a colleague , can you tell the kitchen to ignore this order… so the kitchen is not closed then???? So refunded food and I said we will still get the drinks then?? Yes she tells me…. 8 mins later another person comes to say did you still want the drinks??? I said yes as here for the quiz , the staff member (much nicer than the previous one ) said oh the quiz is not on now… so back to the till for these to be refunded and throughout this not a single apology. On the way out people over heard us talking about the quiz not being on which was a surprise to them too… This is not how to run a business let alone a hospitality business not good at all!!!!