Lack of update to users on unavailable host's car
This was worst experience I had since I booked a car to go to a wedding in JB. As I have experienced one time with Drive Lah that the car is missing on the day, I checked with Drive Lah two weeks in advance that whether the car will be available on 14 Mar 2025 (since I could not find the car in the App anymore). Sarah from CS replied that the car is on the list and will be available on 14 Mar 2025. On the rental start date of 14 Mar 2025, I went to the packing lot and the car is MISSING. I called the host but not picked up. I called Drive Lah CS, and told me to take picture of packing lot and send to live chat and hang up the call, after that no one response to the chat. I called again the hotline and different person answered. So, I need to explain from the beginning. Finally, they realized that the car is not in the list. Since I booked the car for the wedding, I booked one month in advanced. I wonder why there is no notification and arrangements to me as soon as the host removed his car from the list. Now, all my plans had messed up!