All was clear and transparent
All was clear and transparent. I gave them all the info and let them handle it. It took some time (but that is to be expected of course) and all of a sudden, I got an e-mail they received the money for my claim. It was deposited to my account some weeks later! I am absolutely very happy with the service. I tried to handle the claim by myself first, but it just isn't possible to do it by yourself. Thank you Claim Flights for the help!