Horrible customer service - DO NOT USE
Two months prior, we secured a reservation for two rooms at a Fort Lauderdale hotel. Arriving after a grueling red-eye from California, we hoped for an early check-in or at least to leave our luggage. Instead, we were met with a shocking discovery: the hotel had no record of our reservation. They informed us that the rooms were booked under a different name. Frustration mounting, we contacted Traveluro. After an exasperating hour-long wait, we finally reached customer support. Their response was utterly inadequate. They offered a full refund – a bare minimum given their error – and a paltry 10% discount on a future booking, which I vehemently rejected. I emphasized that a refund was not a courtesy, but an obligation. Furthermore, their failure to assist in finding comparable alternative accommodations was unacceptable. They simply washed their hands of the situation, leaving us stranded. Fortunately, the hotel staff, unlike Traveluro, demonstrated exceptional service. Despite the inconvenience and increased cost, they managed to accommodate us with an available room. However, this positive outcome did not mitigate the severe incompetence and lack of support displayed by Traveluro.