Incredibly BAD customer service.
Incredibly BAD customer service. If I could, I would give them a -Star. I was unable to open the account online. The system forces you to use a smartphone with no way to override and use a laptop or other device. The phone numbers provided - 800-972-3030 & 866-671-5353 - don't work!! They do NOT allow non-customer access to their system. When you call and choose an option, you get a constant, fast busy signal unless you are already a customer. The bank TEASES you with a sign up bonus of $300. However, it is physically impossible to claim that bonus unless you use a smartphone. Using a smartphone may sound like an easy fix. However, I DO NOT WANT to use a smartphone. I DON'T do my banking on a device I carry in my pocket! Nor, should I be required to. I wish I had read the reviews earlier. I would have saved a LOT of time and aggravation!