36+ hours of total downtime
36+ hours of total downtime, no ETA, no accountability Our e-commerce business has been completely offline for over 48 hours due to a DDoS attack on Shinjiru's network. This happened during our single biggest sales weekend of the year, costing us thousands of dollars in lost revenue. What has made it worse than the outage itself: 1. No ETA. Every status update describes "ongoing mitigation" and attack vectors "adapting," but after a day and a half there is still no timeline for restoration. 2. Total lockout. We cannot access our hosting panel or even the billing portal, meaning we cannot retrieve our own files or databases to migrate elsewhere. Our data is effectively held hostage by their outage. 3. No compensation. Their SLA explicitly excludes downtime caused by DDoS attacks, so a customer can lose their entire business's availability for days with zero recourse. Shinjiru markets itself on strong uptime and protection. Our experience is the opposite: a single attack on their network took every service we pay for offline: website, panel, billingm for days, with vague updates and no recovery plan communicated. If your business depends on being online, factor in that when this host has a problem, you will have no access to your own data and no idea when it ends. We are migrating away as soon as we can retrieve our files.