关于 Shinjiru Offshore Hosting
数据更新- 网站
- www.shinjiru.com
- 分类
- 电子与科技
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 42 条评价
- 差评回复率
- 38%（23/60 条）
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商家自述
Shinjiru makes it our mission to protect privacy, a fundamental human right. We have been providing offshore web hosting and anonymous web hosting services since year 2000. We are one of the most experienced offshore web hosting companies in the world with 8 offshore locations, own Anti-DDoS Attack network, thousands of dedicated servers, IP addresses, ICANN appointed .com domain registrar and in-house technical support working 24/7 to monitor all your web services. We provision, protect and secure your offshore web hosting needs. We have offshore VPS hosting, private email hosting, bitcoin hosting and all the tools you need to secure your identity. Sign up your web services with Shinjiru today!
Shinjiru Offshore Hosting靠谱吗？
Shinjiru Offshore Hosting（www.shinjiru.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 256 条用户评价，属于电子与科技分类，口碑良好。22% 的评价为 1 星，差评比例偏高；商家回复了 38% 的差评；近 12 个月新增 42 条。数据最后更新于 2026-10-25。
用户怎么说
Very disappointing handling of an abuse…
Very disappointing handling of an abuse complaint My VPS was suspended following a malware abuse report. I understand and fully support a hosting provider taking security and abuse reports seriously. However, my experience with their Trust & Safety process was extremely disappointing. I repeatedly offered to cooperate, investigate the issue, and remove any offending content. I also asked them to identify the specific content hosted on my VPS that caused the suspension so I could remediate it. Instead, I was told that the suspension decision was final and that no further review or discussion would be entertained. They also refused temporary or restricted server access for remediation. This was particularly disruptive because the VPS contained multiple legitimate websites and important data unrelated to the reported domain. To their credit, after I requested a way to recover my data, they did offer to assist with providing a server backup. I appreciate that option. My main criticism is therefore not that they investigate abuse reports — hosting providers absolutely should — but that the process offered very little opportunity for the customer to investigate, remediate, or meaningfully appeal the decision. Based on my experience, I would strongly recommend keeping independent off-site backups if you use this provider.
Shinjiru Offshore Hosting 回复2026-10-08
Hello Phong, Malware is a very serious threat, and every second an infected server remains active, it risks infecting more servers and victims. Under this abuse category, any server will be suspended immediately without prejudice. In referring to your case, your servers received not one or two malware reports, but three, one after another. While we appreciate the cooperation you have given, the important point we want to stress here is that we cannot allow a server to continue operating with repeated malware issues. Thank you. Shinjiru.Com
Perfect Off shore hosting
Perfect Off shore hosting. great Customer support by Feeqz.
Very good hosting in the world
Fast and reliable
Fast and reliable. I would recommend!
Amazing experience.
Excellent! Couldn't fault it.
Excellent. Perfect VPS service and it runs like warm butter over freshly roasted bread. The setup was a breeze and the staff are just incredible. Thank you for such an easy seamless service solution!
the latency was a dealbreaker.
Shinjiru actually followed through on fixing my issues after I posted my original feedback. Originally, the latency was a dealbreaker. The server location in Malaysia was causing terrible load times due to routing issue for my customers checkout, while also being frustratingly slow for me managing it from my location. Their initial response about "distance" felt like an excuse rather than a solution. However, their support team reached out personally to address this. They migrated my environment to a European data center, which has significantly improved stability and latency globally. They also reviewed my setup, removed some unnecessary services I was paying for that weren't adding value, waiting for them to update my billing. I'm still paying for the removed addons in my plan.
Shinjiru Offshore Hosting 回复2026-09-19
Hello, Thank you for giving us the opportunity to address your concerns and for allowing our team to work with you toward a resolution. We’re glad to hear that the migration to our European data center has significantly improved the stability and latency of your environment. We also appreciate your understanding while our support team reviewed your setup and made the necessary adjustments. Regarding the billing for the removed add-ons, we identified an error that caused the recurring charges to not be reflected correctly after the changes were made. Our billing team has reviewed the issue and has credited the excess payment to your account accordingly. We sincerely appreciate your patience and for giving us the opportunity to make things right. If you notice any other issues or have any further concerns, please don’t hesitate to let us know. We’ll be happy to assist. Shinjiru.COM
SCAM SCAM SCAM !!! Ticket number 89071022
They have hold our mobey abd are refusing to tefund to our wallet by all means they refuse and stole our money this is message from them forcing me to remove my post here so that other people csn fall victim Ticket#89071022 We have now received the outcome of your PayPal disputes, and PayPal has ruled in our favor, determining that the claims were not substantiated. Based on this outcome, we are not obligated to proceed with a refund. However, we understand that this situation was the result of a misunderstanding, and we want to make things right. From the beginning, we had no intention of holding your funds; your cancellation request was processed as submitted. Once the transactions were opened as PayPal disputes, the funds were frozen by PayPal, and we had to wait for their investigation to conclude. As a gesture of goodwill, we would like to offer you one month of VPS hosting completely free of charge. You may place your VPS order through our website and leave the invoice unpaid. Simply provide us with the invoice number, and we will waive the invoice for one month so you can fully test the VPS and its performance on your end. Once you are satisfied with the VPS and the negative reviews have been removed from Trustpilot, we will proceed with the PayPal refund for your shared hosting plan. We hope this provides a fair resolution and gives you an opportunity to experience our VPS service firsthand. Please let us know if you are agreeable to this arrangement, and we will be happy to proceed. Kind Regards, Dixon O. Service Success Specialist Customer Experience Team ------------------------------------ * Thank you for using 247LiveSupport System *
Don’t buy from them they are an active…
Don’t buy from them they are an active scam company we are fighting for a redund to be made to my balance wallet they have stolen rge money and bluntly refused to send me my money this is my PayPal id number : Case ID: PP-R-DGK-643525471 Seller details: Shinjiru International Inc. They hold your money and lies and lie anf lie no money in PayPal no money on my wallet so where is my money !
Don’t buy anything from Shinjiru this is a scammer and will fool you by their service until you pay!
Don’t buy anything from Shinjiru unless you will regret!! This provider will make you to purchase their products whether Hosting or domains or whatever and then they will suddenly suspend you even if one single small abuse email they get and they will suspend immediately without letting you know and you can’t even take a backup they will only give you a massive like around 100-200 GB file and force you to download in 48 hours and then they will go away and ignore you at all (after they know you are not their customer anymore then you will he ignored!!) Guys, believe me Shinjiru will make a trap for you and then take your money and of course the refund will be nightmare, so don’t buy from here and go to another provider no matter who just go another one this provider is a stealer and scammer ⚠️⛔️👎🏻
⚠️‼️ Stay away from Shinjiru is a scam and they lie
I had a terrible experience with Shinjiru, My expensive VPS was suspended after a single abuse report, without prior warning and without providing me with clear evidence. I was also unable to access my server and retrieve my data. i have all proofs on them that they pretend to be an Offshore while they are literally not! I clearly asked them what they react if an abuse or a DMCA report happened, here was their exact copy pasted response from their support Email before purchasing: "We operate under a DMCA ignored policy across all of our hosting services and locations. This means we do not take down content based solely on copyright infringement complaints." Said by Wan FaizY. Just after they lied and pretended to be an Offshore just to make me purchase their plan, just after two months only one DMCA email went to them and they took my account down immediately without even letting me know to at least take a backup!!! What is most disappointing is that there was no proper verification before suspending the entire server, and no refund and the most important thing they actually lied 100% 👎🏻 as i showed their exact response email at above by their team before purchasing So be aware and stay away from this garbage liar company Unless you will be regret! It's a fake pretending Offshore and scam ⚠️⚠️⚠️
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Shinjiru Offshore Hosting 回复2026-09-01
Hello Carey, We operate with complete transparency, but we draw a strict line at blackmail, verbal abuse, and discriminatory language directed at our staff. Security Blocks: You repeatedly attempted to upload infected files to a shared hosting environment. Our malware scanner correctly blocked these files to protect the entire network. Refund Status: Your cancellation was fully processed on the exact day it was submitted. While your hosting refund is processing, it will be completed via your payment method. Shinjiru.Com
This is the best web hosting provider…
This is the best web hosting provider I've ever used. Their hosting services are highly secure. I also appreciate their support team; if you encounter any problems or have complaints, they will patiently assist you until the issue is resolved. You have earned my loyalty for life; keep up the great work.
the best customer service!
Do not send your card or statements directly: These might be scammers trying to steal your bank balance
UPDATE: They have refunded the invoices. But avoid sending your card or statements directly to the. Always use paypal. They claimed that the verification was initiated by paypal, which was a lie to intimidate you into sending your financial details. Do not get intimidated. If paypal has an issue they will mail you or you will see an issue with the payment made to them. Avoid this host; they exhibit highly suspicious billing and security practices. After paying my invoice with a 3DS-authenticated card, they threatened to suspend my service claiming a 'PayPal risk assessment.' They demanded I upload photos of my physical credit card and bank statements directly to their unencrypted support ticketing system. I verified directly with PayPal that no such risk assessment existed on the payment or my account. When I refused to expose my financial documents, support told me to send them Bitcoin as a 'replacement payment' so they could 'refund' my original card. Asking for crypto to process a refund is scammy behavior. If they fail to refund my amount I will initiate chargeback. Save yourself the headache and use reliable alternatives like Hostcay, Alex, or some other secure provider instead.
Shinjiru Offshore Hosting 回复2026-07-14
Hi Naman, We sincerely apologize for the confusion caused by our initial notification and appreciate you taking the time to share your concerns. Recently, we have experienced a significant increase in fraudulent credit card activities targeting our business. To help protect both our customers and our business from unauthorized card usage, chargebacks, and payment fraud, we have implemented enhanced verification procedures for credit card transactions. The requested documents are solely intended to verify that the card used for payment belongs to the authorized cardholder. These verification measures are a standard fraud prevention practice and are not intended to collect unnecessary personal or financial information. If a customer prefers not to provide proof of card ownership, we fully respect that decision. In such cases, our policy is to proactively refund the payment to the original card before it escalates into a payment dispute. Once the refund has been completed, customers are welcome to make payment again using any of our alternative payment methods that do not require this verification process. Our available payment options can be found here: https://www.shinjiru.com/company/payment-info/ At no point is any customer required to continue with a credit card payment if they are uncomfortable with the verification process. Upon review, we have fully refunded all payments made for the service you had with us. We understand that this additional verification may be inconvenient, but these measures have been introduced solely to safeguard legitimate customers and maintain the security and integrity of our payment systems in response to the recent rise in fraudulent activities. Thank you for your feedback, and we remain committed to improving both our communication and customer experience. Shinjiru.COM
It has been three days now
It has been three days now, and we are still encountering a DDoS attack.
Shinjiru Offshore Hosting 回复2026-07-14
Hello Jerjer, First of all, we are truly sorry, and we deeply regret that we let you down. We completely understand the severe frustration, stress, and the impact this extended downtime has caused your business. During the entire DDoS attack crisis, our engineering team worked endlessly around the clock, utilizing all available resources to fight the malicious traffic. This was an incredibly sophisticated and unprecedented attack that we had never experienced before, which unfortunately resulted in a prolonged network interruption and temporary lockouts from our control panels. Throughout the incident, we did our utmost to keep our customers informed by continuously updating our social media channels and our network status news page. However, we know that being without an exact ETTR and being unable to access your own data is unacceptable for a growing business. Once again, we sincerely apologize for our shortcomings and for failing to meet your expectations when you needed us most. We respect your decision if you have chosen to move on, but if there is any final assistance we can provide with your account, please reach out to us directly via our livechat/contact channels. Sincerely, Shinjiru.Com
Total disaster more than 2 days downtime
I have Being using them for 5 years without any issue . but now it's become total disaster for our project total loss and SEO ranking effect . Sever has been down more then 2 days no eta .they are just chilling in their office . We lost over thousands dollars during this weekends SAS project .better stay away from this shady folks if you have serious buisness they don't care your businesses.luckly i have backup I moved on.but some people become hostages.you can read below other reviews.
Shinjiru Offshore Hosting 回复2026-07-14
Hello Raksh, First of all, we are truly sorry, and we deeply regret that we let you down. We completely understand the severe frustration, stress, and the impact this extended downtime has caused your business. During the entire DDoS attack crisis, our engineering team worked endlessly around the clock, utilizing all available resources to fight the malicious traffic. This was an incredibly sophisticated and unprecedented attack that we had never experienced before, which unfortunately resulted in a prolonged network interruption and temporary lockouts from our control panels. Throughout the incident, we did our utmost to keep our customers informed by continuously updating our social media channels and our network status news page. However, we know that being without an exact ETTR and being unable to access your own data is unacceptable for a growing business. Once again, we sincerely apologize for our shortcomings and for failing to meet your expectations when you needed us most. We respect your decision if you have chosen to move on, but if there is any final assistance we can provide with your account, please reach out to us directly via our livechat/contact channels. Sincerely, Shinjiru.Com
36+ hours of total downtime
36+ hours of total downtime, no ETA, no accountability Our e-commerce business has been completely offline for over 48 hours due to a DDoS attack on Shinjiru's network. This happened during our single biggest sales weekend of the year, costing us thousands of dollars in lost revenue. What has made it worse than the outage itself: 1. No ETA. Every status update describes "ongoing mitigation" and attack vectors "adapting," but after a day and a half there is still no timeline for restoration. 2. Total lockout. We cannot access our hosting panel or even the billing portal, meaning we cannot retrieve our own files or databases to migrate elsewhere. Our data is effectively held hostage by their outage. 3. No compensation. Their SLA explicitly excludes downtime caused by DDoS attacks, so a customer can lose their entire business's availability for days with zero recourse. Shinjiru markets itself on strong uptime and protection. Our experience is the opposite: a single attack on their network took every service we pay for offline: website, panel, billingm for days, with vague updates and no recovery plan communicated. If your business depends on being online, factor in that when this host has a problem, you will have no access to your own data and no idea when it ends. We are migrating away as soon as we can retrieve our files.
Shinjiru Offshore Hosting 回复2026-07-14
Hello Beau, First of all, we are truly sorry, and we deeply regret that we let you down. We completely understand the severe frustration, stress, and the impact this extended downtime has caused your business. During the entire DDoS attack crisis, our engineering team worked endlessly around the clock, utilizing all available resources to fight the malicious traffic. This was an incredibly sophisticated and unprecedented attack that we had never experienced before, which unfortunately resulted in a prolonged network interruption and temporary lockouts from our control panels. Throughout the incident, we did our utmost to keep our customers informed by continuously updating our social media channels and our network status news page. However, we know that being without an exact ETTR and being unable to access your own data is unacceptable for a growing business. Once again, we sincerely apologize for our shortcomings and for failing to meet your expectations when you needed us most. We respect your decision if you have chosen to move on, but if there is any final assistance we can provide with your account, please reach out to us directly via our livechat/contact channels. Sincerely, Shinjiru.Com
i would select minus stars if these…
i would select minus stars if these were there.. what they claim turbo rams and spaces and speed that is actually empty claims i bought the expensive package but i uploaded only 400mb wordpress backup file which is very light the process were slow very slow and i could not restore it always stucked when i generated a ticket they claim you have used all resources and you need to go for another plan despite of i had bought the unlimited space and resources package what a shame and scam they did not recommended who are looking for reliable and long term hostings they are scammers and bot like replies... and here i had to edit my review to correct your false claims i cancelled the whole plan and i told you to cancel and refund my money because you people claim 30 days refund policy but when i asked you people told me we cant refund. i never said i will continue your service even if i got refund why would i use the service when its not working disturbing my businesss...
Shinjiru Offshore Hosting 回复2026-06-18
Hello Asad, We are responding to clarify the facts surrounding your hosting experience and refund request, as our technical and management teams have already explained to you in detail via our support channels. 1) Regarding your claims of poor performance: Our system logs definitively prove that your hosting environment is fully operational and your website's front-end is performing optimally. The resource spikes and slowdowns you experienced were entirely self-inflicted, caused by your continuous background use of the "All-in-One WP Migration" plugin. While you claim your website is only 400 MB, simultaneously scanning, compressing, and rewriting these files forces a massive volume of data processing all at once, hitting a hard I/O (Input/Output) limit. We strictly enforce I/O limits to prevent individual accounts from monopolizing resources and destabilizing the server environment for others. Allocated RAM and SSD space are completely unrelated to physical data transfer limits. The server throttled your background operations exactly as it was designed to do to protect the network. 2) Addressing your claims of us being scammers: Today, you submitted a cancellation request set to take effect at the end of your billing cycle—meaning you intend to keep using the active service for the rest of the month—while simultaneously demanding an immediate refund by threatening to coordinate 20 negative reviews against us unless you got your money back. We have already offered you a clear, fair path forward in your support ticket: We will gladly initiate the refund process the moment you authorize an immediate cancellation, which will permanently terminate the service today. You cannot demand your money back while continuing to use the server. Shinjiru.COM
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