Unsecured delivery and difficult to get a refund
Songmont ships with YunExpress. My package was marked delivered to an unsecured common area in my apartment complex (confirmed by the delivery photo), where it was stolen before I could retrieve it. It was not delivered to my unit or the secure package room. For a refund, I was required to go through Seel’s claim process, which involved filing police reports and completing a notarized sworn affidavit. This required a significant amount of time and effort for an issue caused by the delivery method. Also, Songmont asked me to cancel my credit card chargeback before approving a refund, which would have left me unprotected if the refund had ultimately been denied. Overall, the experience felt unnecessarily burdensome for the customer, especially given that the delivery was made to an unsecured location.