Run away as fast as you can
Do not under any circumstances buy anything from Byte. So I’ve had braces before and I didn’t wear my retainer. I figured I only had minor shifting so mail in aligners could do the job. Spoiler alert- they can’t. So they first sent me 12 sets. Went through them exactly as instructed but my teeth weren’t straight. So I email them, say hey my teeth aren’t straight in way more words than that and they send me 3 more sets. I do that 2 more times. I’ve now done 18 sets and they want more dental info. So, I go to the dentist for a cleaning and ask them for the info there. They tell me about another client they have who had a god awful experience with Byte and is now in aligners with them to fix what Byte messed up. He also showed me how my teeth need moving down which Byte aligners can’t do. Essentially, I’d need attachments and rubber bands to get my teeth where I want them. And guess what? Byte didn’t tell me any of that. They just took my money and sent me aligners and I was none the wiser. This was a huge mistake to buy from them. Please do not do what I did. Now I’m trying to get a refund from them but their customer service is god awful as well. I made multiple phone calls and left a voicemail and nobody has gotten back to me and I’ve emailed them. I can update this review later hopefully once this is sorted. So now I’ll have to do another orthodontic treatment in person with someone who actually knows what they’re doing and I wasted a year of my life and a couple grand. This company is a scam. Even if you think you just have minor crowding that could be fixed easily like I did, do NOT cheap out on orthodontic treatment.