Disappointing Lack of Spare Parts & Support
I purchased the Oclean X10, their top-of-the-line model, expecting a premium experience. While the toothbrush itself works fine, the lack of after-sales support is shocking. The rubber holding the charging lid dried up and broke, so I sent it to their service center, only to be told they no longer carry the necessary parts for repair—just over two years after purchase. For such an expensive product, this is unacceptable. It’s like buying a high-end smartphone and being told after three years that no spare parts are available, forcing you to buy a new one. If this were a budget model, I might understand, but for a flagship product, it’s simply bad business. I would strongly advise against buying Oclean’s high-end toothbrushes, as their long-term durability and support are highly questionable.