Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!
i have now been waiting over 2 weeks for a toothbrush Iordered…they seem to use unknown delivery companies. supposedly the package came from Texas and has been in Florida for more than 2 weeks and for over a week alone in Tampa…When I contacted OClean Support, they replied that their US support team is on holiday for Sept 24 to Oct 7 and wished me well in this “festive season” …not sure what festive season it is but I festively disputed the charge and got my money back
I ordered an Oclean X Pro Elite directly from Oclean on September 22. After waiting eight days, the shipment finally arrived on September 30 — but the package was completely empty.
My husband showed the empty mailer to the delivery driver immediately. The driver contacted a manager, and my husband also spoke directly with the manager by phone. The delivery company, GoFo, later confirmed in writing that an “abnormality” had occurred with the parcel during transit.
I contacted Oclean right away, but instead of receiving help, I got an automatic reply stating that their support team is on holiday from September 24 through October 7 and that responses will be delayed.
So at this point, I have paid for a toothbrush I never received, the delivery company has acknowledged a problem with the shipment, and Oclean has provided no actual customer service or resolution.
This has been an extremely frustrating experience, and I regret ordering directly from this company. I am now having to contact my credit card company to dispute the charge.
I would not recommend purchasing directly from Oclean based on my experience.
I have been using Oclean products for 2 years now and I have always been impressed and happy. There toothbrushes are all a very great value, especially compared to the major brands. Thanks to Oclean I believe the major companies have been forced to actually innovate again and even lower their prices. They could spend millions trying but they will continue to fail to match the value and innovation of Oclean. My Oclean X Ultra S has been an amazing experience and had helped me step up my dental game. I can easily see what areas of my mouth I have missed or should pay more attention to. I am also happy to say that they stick to there warranty promises. I am very interested in there new air pump water flosser. I highly recommend Oclean and their products. They have innovative products for your teeth that fit any budget. 10/10 will buy again!
Honest Review. Not Approved Review like Website Ones
Writing a review here as they definitely review the reviews and only post the 5 star ones on the website. I bought the X20 Pro for the battery life of 40 days and the usb c charging. It feels different to a normal Oral-B toothbrush but after 7 days I had to charge it so no where near the 40 claimed days.
Plus I would be sure to shop around as I found the same toothbrush 20% cheaper in stores so felt like I paid more than I should have.
I bought an oclean w10 lite from Boots. I saw lots of alternatives on amazon but selected a product from Boots as I assumed that the value Boots brings is customer service as necessary and more importantly I thought Boots would select carefully the products they sell. Not great assumptions, live and learn. I can't even set it to the speed I want to select. It's the 3rd water flosser I've owned, so I know how to use one, but can't use this. I'll update this if the supplier helps.
I bought it and didn’t even get to use it once. The moment I opened the water tank, it simply broke, leaving the lid unable to seal properly. Absolute piece of junk. Talking about irigator.
Crap.I didn't expect to get such crap from oclean, the travel charger charges 15% in 30 hours, the cleaning performance is absolute crap, nonsense. This is crap, not a smart toothbrush. People, don't be fooled and don't buy this crap
dear people, don't waste your money on a Chinese crappy product
I bought the travel flosser prior a vacation this year. Before leaving, I tried it out and there is a horrendous screeching with intermittent water stream. Went back and forth with customer service via email, sent multiple videos and followed their suggestions with no improvement. They refuse to replace or refund. Please don’t waster your money on this product.
Worst toothbrush worst company. Mine broke in 3 months and they offered to replace with a previous model. After many emails I finally said yes. They never did and have never responded to my emails. Their flosser also sucks and fills with mold even if you dry it out.
Terrible experience and horrible customer service.
Loyal customer since 2020 – Reliable products and excellent support
I’ve been using Oclean toothbrushes for nearly six years now. My first Oclean X Pro Elite (purchased in June 2020) lasted a full four years before the screen showed signs of wear. This far outlasted my previous Philips Sonicare brushes. I have been using Sonicare since 2006; however, its lifespan is typically 2 years on average.
In 2024, I upgraded to the newer X Pro Elite and added an Oclean X10 for my wife. While the X Pro Elite continues to perform perfectly, the X10 recently experienced a battery issue. I reached out to their support team, and they have been fantastic—responsive, helpful, and currently arranging an upgraded replacement. Because of their product durability and top-tier customer service, I’ll definitely remain a loyal customer.
My experience with Oclean has been deeply disappointing, not because of a defect, but because of the company’s lack of customer care.
I purchased a toothbrush in their website based on Amazon information stating it had a pressure sensor. After opening the packaging only to verify this feature (without using the product), I discovered that the functionality was not as expected.
Oclean refused any return or alternative solution, hiding behind hygiene policies, even though the product was unused.
This experience showed me a brand that prioritizes rigid policies over customer trust and satisfaction.
I do not recommend Oclean to anyone who values transparency and responsible after-sales support.
I bought Oclean X Pro Digital. Very disappointing experience — zero customer support and extremely poor battery quality. The battery dies after just a few days or a week of use.
Definitely not worth the price.
Deep disappointment after years of trust — Oclean ignores customers and warranty
I’ve been using Oclean toothbrushes for the last five years and always considered them the best. I recommended them to friends, gave them as gifts to my family — the brand truly seemed reliable and trustworthy.
However, my experience with the Oclean X Ultra has been a complete disappointment. The brush, gifted to me in April, started having issues after just a few months — the battery now lasts only 5 days instead of the advertised 40, and it began switching modes on its own, as if it had phantom touches.
Since it was a gift, I don’t have a receipt, but all Oclean toothbrushes come with a two-year warranty, and the X Ultra model has been on the market for less than two years. I contacted customer support, provided photos and videos, and waited weeks for a response.
The only reply I received, on October 2, was that the brush might be in “demo mode” and that I should simply turn it off and on again. Of course, that didn’t help. I immediately responded, sent additional photos and videos, and asked what other proof they needed to confirm that the brush was faulty. Almost a month has passed since then — no reply at all.
It’s honestly shameful for a supposedly reputable brand to treat loyal customers this way and to offer such poor customer support. I can’t see how a company that ignores warranty claims can be considered trustworthy anymore.
Oclean X Ultra S Sonic toothbrush poor performance and service
The Oclean X Ultra S Sonic toothbrush is slick but that is about all it is, as well as their customer support. You can only reach them by e-mail. Responses are limited and sparse before they go awol. The overpressure setting is so sensitive that my brushing is constantly stopped unless I change the setting, which I cannot do if the brush is not synchronized. This is where things got interesting. Although the brush appears connected, it is not. Customer support repeatedly told to restart and re-pair the brush after they had unpaired it on their end (I don't understand this but it sounds absurd). It never worked.Now three months into a back and forth they offered to send me a new brush, which never happened. The fact that they say they are unable to provide me a tracking number says it all. I am thinking of a proper way to return this brush to the earth, where it belongs.
I bought a toothbrush from them in good faith in January 2025, and in July 2025 I contacted them and used all the suggestions to fix the non-working toothbrush. Then we asked to send a new one and we would return broken one. It would not charge at all! Then they asked for proof of purchase and phots...we complied. After three months of emailing back and forth with Oclean customer service, nothing has been accomplished.
I purchased the Oclean X Ultra 20 Set and the Airpump A10, and unfortunately both products were a huge disappointment.
The pump is completely unusable – it’s far too hard, despite the sleek design. It caused damage to my gums, even though the description claims it provides a soft clean. That’s misleading. You can only adjust the frequency of the pumps, not the softness, which makes it impractical and uncomfortable. Complete waste of €80.
The toothbrush was the main reason I bought the set, but it turned out to be equally disappointing. I chose it for the AI features and data collection, but the tracking is highly inaccurate. For example, it often shows I’m brushing the wrong area (upper instead of lower teeth). If I pause to check my brushing status, the session ends and I can’t resume – I have to start a new cycle, making the data useless.
The travel case was also poorly designed. It was so tight that it damaged the toothbrush the very first time I used it. Now, after only four months and €150 spent, the toothbrush doesn’t work at all. Every time I try to use it, it immediately gives an “excessive force” warning and shuts down.
Overall, this was a complete waste of money. I will not purchase from Oclean again and cannot recommend this brand to anyone. Stick with trusted companies instead.
Very harsh on gums and teeth. Returns not accepted.
Ordered Oclean AirPump A10 Water Flosser and didn't meet my expectations. Very harsh on my gums and teeth. Bled within seconds of use. Even the smooth mode was too harsh for my teeth. I asked them regarding return and they replied the following:
In accordance with the European Union Consumer Rights Directive (2011/83/EU), please note that the right of withdrawal does not apply to:
“Sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal has been removed after delivery.”
So if you don't like it get ready to waste £70.
Of course if you don't like the packaging and return it unopened then of course you will get your refund.
As it very well known that we buy dental products to judge them by their look of packaging and not their work. 😁
Order number OCG#1033210
Water Flosser: 2 big problems but Seemingly great design. a screeching noise comparable to a smoke alarm is made while it is working. Ridiculous for use a bedtime. Also it does not dislodge particles as well as a water pik . Overall, a disappointment. I am trying to get a refund and return it; we'll see how that goes.
I would have loved my Oclean toothbrush if it worked.
I really loved my Oclean toothbrush until it became a paperweight a few months after purchase. Then I began dealing with customer no service. I really thought that they would just replace the toothbrush. How naive I was! First they wanted a video of the toothbrush doing nothing, then a picture of the toothbrush doing nothing, then the base doing nothing, then the inside of the base, etc. It became clear that I was not going to get my replacement, just another job.
I purchased the Oclean X Ultra S Sonic toothbrush less than a year ago. I am getting subpar battery life. It has been that way since day one. I thought that it might get better after using it for a while, but it has not. I wrote to their customer service and they basically told me oh well sorry for you. That toothbrush is advertised on their web site to get up to 40 days on charge. Well I also owned their Oclean X Pro and that was advertised to run up to 30 days. In used the same settings on both toothbrushes and i was able to get 30 days from the older toothbrush which is now about 2 or 3 years old and still holds a charge for 30 days. I thought that I was purchasing an upgrade to my older one and it turns out I was not. I can barley get 20 days per charge and they told me that there is a 15-20% loss allowed, but I am clearly loosing 50%. They offered to send me 2 new toothbrush heads. They are useless and do not stand behind their products so for me I am now done with Oclean. Terrible customer service!!!
Oversizedstudios
Oclean
TheNap
Toyspace.dk
MyVariations
Skovalfen
Norlys
vidaXL