Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!
Absolutely terrible customer service and a scam company. I ordered two toothbrushes and one showed up dead. I emailed their customer service and they responded initially asking for multiple photos and a video of the broken brush, I sent it all, then they ignored me for almost two months. I eventually disputed half the charge with my credit card company and Oclean sent them incorrect and incomplete information, which lead my credit card to close the case in their favor, somehow. I’m once again trying to email Oclean now and they’re sending me incorrect bank statements and absolutely gaslighting me that I already got my money back- which is WRONG! This is a total scam company.
oclean.com 回复2024-11-29
Dear Customer.
So sorry for the unpleasant experience. We have checked the details and replied it to you by email, please check it. We will do our best to address your problem.
I have waited 5 days for a response to my request to return an item. I have emailed 3 times. Crickets. This is a customer service fail.
oclean.com 回复2024-11-29
Dear Customer,
really apologize for the unpleasant experience. We will check the situation as soon as possible, and strengthen the customer service management.
It works as advertised -- does a great job.
But I would have liked a "How to Use" information booklet, with photos. It would have shortened my learning curve!
Never responded or answered my question, still have a product that I can’t use
oclean.com 回复2024-11-29
Dear Customer,
Really apologize for the unpleasant experience. We found that your order has been reshipped a new one and notified you by email, please check it.
Purchased a pro model some years ago....I was never really impressed with it, plus as the battery drains, there is a noticeable drop in performance....Decided to replace it with a top of the range Philips toothbrush and after only one use, my teeth feel a lot cleaner, plus the quality of the Philips head is far superior, so sadly cannot recommend!!
UPDATE!!
Having used my Philips toothbrush for several weeks, my teeth are noticeably cleaner and there is virtually no plaque... That wasn't my experience with the Oclean Pro at any stage!!
Also, I see Oclean do not respond to reviews on this platform which doesn't reflect well on their customer support!!!
oclean.com 回复2024-11-29
Dear Customer,
Really apologize for the unpleasant experience. Thank you for your suggestion, we will actively inquire about the specific situation and try to solve the problems encountered by our customers.
I purchased a oclean x pro digital toothbrush. Not sure I like app. For me worthless. That is my opinion though. Toothbrush worked fine for 7 days. Then it says I have 0 retries and won't start the brushes. Talked to customer service, they asked for video and serial number. Then silence. Now two weeks later, it won't turn on anymore. Totally unimpressed with quality or service. From my experience waste of money.
oclean.com 回复2024-11-29
Dear Customer,
really apologize for the unpleasant experience. Oclean has 2-year warranty, you can contact our service team if any problems. We will tru our best to deal with it.
First of all, my wife and I absolutely love our new OClean toothbrushes. Our toothbrushes are powerful, incredible quiet, and actually fun to use,
As for OClean Customer Service, after purchasing our toothbrushes, I had a request, and they responded immediately. We couldn't be happier with our new OClean toothbrushes, and the fine customer service that we received. Thanks OClean!
Oclean X Ultra S Sonic Toothbrush is loud and not 45dB as you say, the charger is very slow, poor materials, cheap plastic, the battery runs out quickly, returns are not possible after opening the box, the worst toothbrush I have ever bought in my life, the worst company, returns are not possible
Great price with $50 off coupon. Got the kit with over 6 replacement heads and travel case. It’s been working great for the first week, very happy with it so far. The app that oclean has is a nice bonus.
It was easy to order delivered in a speedy fashion, and is a very good product for taking care of your teeth I will let my friends and family know of my experience with your product thanks
Update: Oclean‘s response below is nonsense. I have contacted them repeatedly and they asked me to submit videos of the problem and photographs of parts which I did and then they stopped responding. I have yet to hear from them.
I am two toothbrushes in and I’m very disappointed. The first one died after five months and the second one after seven months. Simply would not recharge. I took very good care of this toothbrush. This is no fault of mine and the company has failed to step up.
oclean.com 回复2024-08-02
Dear Customer，
So sorry for the incovenience.
If there is any quality problem with the product, you can contact our service team: [email protected], we will process it for you.
The purchase of the toothbrush was very easy. However it took 7-9 days to receive it from China. It would be nice if they shipped from a US location.
The toothbrush works great, and is easy to use.
oclean.com 回复2024-08-02
Dear Jim,
Thank you for your support of Oclean! We will improve our logistics services as soon as possible.
I love the brush itself (have had it for 2-3 years), but was not happy when their confusing website led to my receiving the wrong color replacement brush heads. At first they refused to correct this so I posted a two star review (as NJSpice). I couldn't find a way to edit/update that so I'm doing so here because they reconsidered and ended up sending me the right color (& let me keep the wrong ones). I really appreciated that, and they have also been good about responding to a couple questions about the brush I've had over the years.
Dear Debbies,
We apologize for the long wait, we checked that your package has been delivered.
We will try our best to improve our logistics service in the future.
Dear Maria,
We apologize for the long wait, we checked that your package has been delivered.
We will try our best to improve our logistics service in the future.
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