Terrible experience
On 03/21, I placed an order to build a pc worth $2.4K and paid with PayPal (which went straight to my credit card which shows the full payment). I received an email confirmation with a link to track the status on my order, which I've used every day to check progress, and every time I've looked into it, I got the same non-answer. Finally today 03/27, I called and spoke with an associate who didn't seem to care about my concern. At first, he simply stated that there seemed to be an issue with the address. The issue being that there was no apartment number. I explained to him that that was simply, because I don't live in an apartment, adding that I was puzzled by why would that be an issue. My PayPal info does include an apartment and, when I placed my order online, I'd filled up their form with my correct address (same as in Paypal). Not to mention, that they could have called or emailed me, considering the fact that the order was placed 6 days ago. Having clarified the issue and discussed about the absurdity of the reason, the associate came to inform me that my payment had to be validated before they assembly team can get to start processing my order. Asked why, he just responded by repeating the same statement. So, apparently, having received the payment from Paypal (and payment has been added to my credit card statement) iBuypower still needed to be "validated". Eh?! I don't know about you (readers) but that sounded like BS to me. But, moving on. When asked about that (absurd) part, the answer as expected -and I am paraphrasing here-: "It is what it's is. And you can get around it". So, at this point, they have received my order and my payment since 6 days ago and i still have to wait -according to the chap- for one or two more days to go throught that part of the process. At this point, it became obvious to me that, no matter how much I tried to convey my message, the associate did not give a dam of my concern. No sign of taking ownership of the problem, not a "I am sorry, sir, but I don't make the rules" or "I will try to speed up the process so you can get your PC asap". Nothing. Finally, I told him that I wished for them to confirm to me by tomorrow, that the Monty Phyton "payment validation" went through and would not accept further delays without a convincing argument or otherwise, I cancel my order. His response was that they are open tomorrow if I wish to call in. I'll let you all draw your own conclusions about this company