Poor Support and Broken Integrations
This company can improve hugely in communications. Brand registration for SMS usage takes months I guess to complete? I'm not sure it's been about a month and I've heard nothing. We ported in a number and were told to submit their form for registration again. A week later, when speaking to the same rep (Alex) he now tells me that I didn't have to submit another form for registration. He even said that I was misunderstanding. I'll paste the exact messages so that anyone that views this can see: March 19th from Me to KrispCall - Hey! the number port came in today and I'm getting an error message when trying to send sms from it "Failed to Send: Unverified US A2P 10DLC registration" Do I have to complete another registration for this number as well? it's the same company, same information. Alex - Yes, you're right. You need to complete the A2P10DLC registration to send SMS from US number to US numbers. Me - I will do that then! Thank you Alex - Okay March 27th - Alex - Let me clear you out regarding A2P 10DLC. As you have already registered for A2P back on 8th March and we already moved forward with that one, you do not need to register again. Once the campaign is approved and completed, you can add multiple number under same Campaign. We will inform you once the campaign is approved. I hope this clarifies things for you. Me - that does clarify things for me. and is a direct contradiction to what you told me in this message chain on the 19th. Alex - Yes, you're right. You need to complete the A2P10DLC registration to send SMS from US number to US numbers. Actually, I was referring to the same A2P10DLC registration to be approved or completed by TCR to be able to send SMS from US number to US numbers. I apologize if you misunderstood it. We will surely update you further, once the A2P10DLC is completed or approved. Keep in mind that regardless of where they're at with their registration process that's incredibly unclear... I've been able to send SMS and MMS from another number on my account since March 17th during the first form completion. They also quote you that the time it takes for completion is 4-5 business days. As you can see it's been nearly a month. Now on to integrations... they apparently cannot service the integrations that the claim to have. The integration with Crisp at this time does not work for us. We managed to get the contacts synced (which required the help of support as well) but past that it's two separate systems still even though they claim it should create conversations with call and sms, it does not. It's been 20 days since I last spoke with them about this issue and haven't heard a peep. If you're using this for a phone system with no SMS or MMS and no integrations what so ever, you should be fine.. but you could use Google voice and pay less. So basically don't use Krispcall unless you have no other option and a lot of time... and don't mind being confused by their lackluster support staff. We've also had a bunch of issues with our clients hanging up mid call because the ring tone sounds weird.