second time not so pleasant
I went to this company to get my original passport and passport card. Everything went smooth like butter. So when it came to getting it renewed I went right back to them. Everything was smooth and great. Patty was nice and helpful through the entire process. Dropped off my passport and card at the office in Denver. 8 days later I receive my New passport and old passport and old card. Unfortunately, that's where I still stand. Still missing my passport card. I have emailed Patty numerous times asking for an update. She responds saying she will ask up the chain. Last month I sent yet another email asking Patty the status. She said she asked her boss Phillip Diack for an update. Well crickets again for a month. I sent another email today and I got a prompt response from her She gave me her boss's email and phone number yep you guessed it Phillip Diack. I sent him the entire thread between Patty and I so I have yet to hear back from him. After reading other reviews it doesn't sound good when people reach out to Mr. Diack. If I do I will come back and update my review. If I don't it will go from 2 stars to 1. So everyone knows I didk get my passport book in November. So has been almost 6 months of this.